From start to finish everyone is professional and caring. Brian assured me the care provided would be excellent and so far it has been. My mother loves her aid as she is caring and right on point. It has been a hard transition for her but they made it go smoothly and are very reliable. When the aid was suppose to come sat. and did not show up, her during the week aid offered to come so she would not be alone. That is going above and beyond and I called the office to compliment her. Keep up the good work.